Last Updated: 24 September 2026

This Shipping & Delivery Policy explains how TNT Spares handles order dispatch, delivery, collection and delivery-related enquiries.

Delivery availability, charges and timeframes may vary depending on the products ordered, delivery location, parcel size, parcel weight and courier requirements.

1. Order Processing

Orders are processed after the required order information and payment have been successfully received and confirmed.

Processing may include:

• Confirming payment
• Checking product availability
• Preparing and packing the order
• Confirming delivery information
• Arranging collection by a courier or other delivery service

If additional information is required before an order can be processed, TNT Spares may contact the customer.

2. Product Availability

Products displayed on the TNT Spares website may be subject to availability.

An order may require additional processing time if:

• Stock must be confirmed
• A product must be sourced
• A product is temporarily unavailable
• An item requires special handling
• Additional delivery arrangements are required

If TNT Spares cannot fulfil an order as expected, we will contact the customer to discuss the available options.

3. Delivery Availability

Delivery options may depend on:

• Delivery address
• Product type
• Product dimensions
• Product weight
• Courier availability
• Other logistical requirements

Available delivery options and applicable charges may be displayed during checkout or communicated to the customer before the order is completed.

If you are unsure whether delivery is available to your location, please contact TNT Spares before placing your order.

4. Delivery Charges

Delivery charges may vary depending on factors including:

• Delivery destination
• Parcel weight
• Parcel dimensions
• Number of items
• Product type
• Courier charges
• Special handling requirements

Where applicable, delivery charges will be displayed during checkout or communicated to the customer before the order is finalised.

Certain large, heavy or specialised products may require a separate delivery quotation.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please ensure that the following details are correct:

• Recipient name
• Contact telephone number
• Street address
• Suburb
• City or town
• Province
• Postal code
• Any access or delivery instructions that may reasonably be required

TNT Spares cannot guarantee successful delivery where incorrect or incomplete delivery information has been supplied.

6. Delivery Timeframes

Delivery timeframes may vary depending on:

• Product availability
• Order processing
• Customer location
• Courier schedules
• Product size and weight
• Special handling requirements
• Public holidays
• Weather or transport disruptions
• Events outside the reasonable control of TNT Spares

Any delivery timeframe provided should be regarded as an estimate unless TNT Spares specifically confirms otherwise.

7. Dispatch Confirmation

Where applicable, customers may receive confirmation when an order has been dispatched.

Tracking information may also be provided where supported by the applicable courier or delivery service.

The availability of tracking information depends on the delivery provider used.

8. Courier Deliveries

TNT Spares may use independent courier or logistics companies to deliver orders.

Once an order has been handed to a courier, delivery may be subject to the courier's operating procedures and delivery network.

TNT Spares will take reasonable steps to assist customers where a courier-related delivery problem occurs.

9. Large or Heavy Products

Some workshop equipment, machinery or other large or heavy products may require special delivery arrangements.

These products may:

• Require a separate freight quotation
• Require specialised transport
• Have different delivery timeframes
• Not qualify for standard courier delivery
• Require additional information before dispatch

TNT Spares will advise the customer where special delivery arrangements are required.

10. Failed Delivery Attempts

Customers should ensure that someone is available to receive the order where required.

If a delivery cannot be completed because:

• Nobody is available to receive the order
• The delivery address is incorrect
• Access to the premises is not possible
• The recipient cannot be contacted
• Required delivery information is missing

the courier may attempt redelivery or return the parcel.

Additional delivery charges may apply where permitted and where the failed delivery resulted from incorrect information or circumstances within the customer's control.

11. Inspecting Your Delivery

Customers should inspect delivered products as soon as reasonably possible.

If you notice:

• Visible damage
• Missing products
• Incorrect products
• Damaged packaging
• Another delivery-related problem

please contact TNT Spares as soon as reasonably possible.

Where relevant, please keep the original packaging and take photographs of:

• The parcel
• Packaging
• Product
• Shipping label
• Visible damage

This information can assist us when investigating the delivery.

12. Damaged Products

If a product arrives damaged, contact TNT Spares and provide:

• Your order number
• Product details
• Description of the damage
• Photographs of the product
• Photographs of the packaging where relevant

TNT Spares will assess the matter and advise you on the appropriate next steps.

Damaged or defective products are also subject to our Returns & Refunds Policy and applicable South African consumer law.

13. Incorrect Products

If you receive a product different from the product ordered, please contact TNT Spares.

Do not use the incorrect product if it is intended to be returned.

We may request photographs or other information to verify the item received before arranging the appropriate resolution.

14. Missing Items

If an order appears to be incomplete, please contact TNT Spares and provide:

• Order number
• Products received
• Products believed to be missing
• Photographs where relevant

Some orders may be dispatched in more than one parcel where necessary.

TNT Spares will check the order and delivery information and advise on the next steps.

15. Delayed Deliveries

Delivery delays may occasionally occur because of circumstances outside the reasonable control of TNT Spares.

Examples may include:

• Courier delays
• Transport disruptions
• Weather conditions
• Public holidays
• Supplier delays
• Remote delivery locations
• Incorrect delivery information

If your order appears to be delayed, contact TNT Spares and we will assist with checking the available delivery information.

16. Collection

Where collection is available for an order, customers should wait for confirmation from TNT Spares that the order is ready before travelling to collect it.

An online order should not be assumed to be immediately ready for collection.

TNT Spares may request:

• Order number
• Proof of purchase
• Customer identification
• Authorisation where another person collects the order

Collection arrangements will be confirmed directly with the customer where applicable.

17. Changes to a Delivery Address

If you need to change a delivery address after placing an order, contact TNT Spares as soon as possible.

We cannot guarantee that a delivery address can be changed after an order has already been dispatched.

Additional courier charges may apply where a delivery address is changed after dispatch.

18. Undeliverable Orders

If an order is returned to TNT Spares because it could not be delivered, we will contact the customer where possible.

Depending on the circumstances, the customer may need to:

• Confirm the correct delivery information
• Arrange another delivery
• Pay an additional delivery charge where appropriate

Any refund or cancellation request will be handled according to the circumstances, our Returns & Refunds Policy and applicable law.

19. Risk and Responsibility

Responsibility for products during delivery will be handled in accordance with applicable South African law and the circumstances of the transaction.

Nothing in this policy is intended to remove or reduce any consumer rights that cannot legally be excluded.

20. Delivery Enquiries

For delivery, collection or order-related enquiries, contact:

TNT Spares

46 Fuhri Road
Randhart
Alberton
South Africa

Telephone: 075 000 0010
Email:info@tnts.co.za
Website:

When contacting us about an existing order, please provide your order number where possible.