Last Updated: 24 September 2026

TNT Spares respects your privacy and is committed to protecting the personal information of our customers, website visitors and other individuals who interact with us.

This Privacy Policy explains how TNT Spares collects, uses, stores and protects personal information when you visit , purchase products, request information, submit an enquiry or otherwise communicate with us.

We process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. About TNT Spares

TNT Spares supplies tools, workshop equipment, automotive equipment, truck service products, consumables, accessories and spare parts in South Africa.

Website:
Email:info@tnts.co.za
Telephone: 075 000 0010
Address: 46 Fuhri Road, Randhart, Alberton, South Africa

Questions regarding this Privacy Policy or the processing of personal information may be sent to the contact details above.

2. Personal Information We May Collect

Depending on how you interact with TNT Spares, we may collect information including:

• Name and surname
• Company or business name
• Email address
• Telephone or mobile number
• Billing address
• Delivery address
• Account information
• Order and transaction information
• Products purchased or enquired about
• Quotations and enquiry information
• Messages submitted through website forms
• Communications sent by email, telephone or other channels
• Technical information relating to use of our website, including IP address, browser, device and website activity where applicable

We aim to collect only personal information that is reasonably necessary for the purpose for which it is required.

3. How We Use Personal Information

TNT Spares may process personal information for purposes including:

• Processing and fulfilling orders
• Managing customer accounts
• Responding to enquiries
• Preparing quotations
• Confirming payments and transactions
• Arranging collection or delivery of orders
• Communicating with customers regarding orders
• Providing customer service and after-sales assistance
• Maintaining accounting and transaction records
• Preventing fraud or unauthorised activity
• Managing our website and online store
• Improving our products, website and customer experience
• Complying with legal, tax, accounting and regulatory obligations
• Sending marketing communications where permitted by law

Personal information will only be used for legitimate business purposes and in accordance with applicable law.

4. Information Required to Process Orders

Certain personal information may be required for TNT Spares to complete an order or provide a requested service.

This may include:

• Customer name
• Contact details
• Billing information
• Delivery information
• Order information

If required information is not provided, we may not be able to process or complete the relevant transaction.

5. Payments

Payments made through the TNT Spares online store may be processed using third-party payment service providers.

Payment service providers may collect and process information required to complete and verify a transaction according to their own security requirements and privacy policies.

TNT Spares may receive transaction information such as payment confirmation, transaction status and related order information.

6. Sharing Personal Information

TNT Spares may share personal information with third parties where reasonably necessary to operate our business or complete a customer transaction.

These parties may include:

• Courier and delivery companies
• Payment service providers
• Website and e-commerce providers
• Hosting and technology providers
• Accounting and administrative service providers
• Professional advisers
• Suppliers or fulfilment partners where necessary
• Government, regulatory or law-enforcement authorities where required by law

We will seek to share only the information reasonably required for the relevant purpose.

7. Website and Technology Providers

Our website and online store may use third-party technology, hosting, e-commerce, analytics, communication and other service providers.

These providers may process customer, account, transaction or technical information where necessary to provide their services.

Some service providers may operate systems or infrastructure outside South Africa.

Where personal information is transferred internationally, TNT Spares will seek to ensure that such processing takes place in accordance with applicable data protection requirements.

8. Cookies

The TNT Spares website may use cookies and similar technologies.

Cookies may be used for purposes including:

• Operating the website
• Maintaining customer sessions
• Maintaining shopping cart information
• Remembering website preferences
• Website security
• Understanding website usage
• Improving website functionality and performance

Third-party services used on the website may also use cookies.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Marketing Communications

TNT Spares may communicate with customers regarding products, services, orders, quotations and promotions where permitted by law.

Where consent is required for electronic marketing, marketing communications will only be sent where the appropriate consent or other lawful basis exists.

You may request that TNT Spares stop sending marketing communications at any time.

Where an unsubscribe option is provided, you may use that option to stop receiving the relevant communications.

You may also contact us at:

Email:info@tnts.co.za

10. Protecting Personal Information

TNT Spares takes reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Unlawful processing
• Unauthorised alteration
• Destruction
• Unauthorised disclosure

Although reasonable safeguards are maintained, no internet-based system or electronic transmission can be guaranteed to be completely secure.

11. Security Incidents

If TNT Spares becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and address the incident.

Where required by applicable law, affected individuals and/or the relevant regulatory authority may be notified.

12. Retention of Personal Information

TNT Spares will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by law.

Information may be retained where necessary for:

• Tax purposes
• Accounting purposes
• Transaction records
• Contractual obligations
• Dispute resolution
• Regulatory requirements
• Other legitimate business purposes

When information is no longer required, it may be securely deleted, destroyed or anonymised where appropriate.

13. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether TNT Spares holds personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or destruction of information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Object to certain direct marketing
• Lodge a complaint with the Information Regulator

Requests regarding your personal information may be submitted to:

Email:info@tnts.co.za
Telephone: 075 000 0010

TNT Spares may request appropriate information to confirm your identity before processing a request relating to personal information.

14. Children's Personal Information

The TNT Spares website and products are not specifically directed at children.

TNT Spares does not intentionally seek to collect children's personal information except where such processing is legally permitted and appropriately authorised.

15. Third-Party Websites

The TNT Spares website may contain links to websites operated by third parties.

TNT Spares does not control the privacy practices or content of third-party websites.

Customers and website visitors should review the privacy policies of third-party websites before providing personal information to them.

16. Changes to This Privacy Policy

TNT Spares may update this Privacy Policy when necessary.

Changes may be made because of:

• Changes to our website
• Changes to our services
• Changes to our business processes
• Changes to service providers
• Changes to legal or regulatory requirements

The latest version of this Privacy Policy will be published on this page.

The date shown at the top of the page indicates when the policy was last updated.

17. Contact Us

For questions, requests or concerns relating to privacy or personal information, contact:

TNT Spares

46 Fuhri Road
Randhart
Alberton
South Africa

Telephone: 075 000 0010
Email:info@tnts.co.za
Website:

18. Information Regulator

If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may contact or lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Telephone: 010 023 5200
Toll Free: 0800 017 160
Email:enquiries@inforegulator.org.za
POPIA Complaints:POPIAComplaints@inforegulator.org.za