Last Updated: 24 September 2026

TNT Spares aims to provide customers with a clear and reliable online purchasing process.

This page explains how payments made through are handled and provides important information about online transaction security.

1. Currency

All prices and transactions on the TNT Spares website are displayed and processed in South African Rand (ZAR) unless otherwise stated.

2. Available Payment Methods

The payment methods currently available for an order will be displayed during the checkout process.

Available payment options may vary depending on:

• The order
• Transaction value
• Payment provider availability
• Website configuration
• Other applicable transaction requirements

Customers should select one of the payment methods presented during checkout.

3. Online Payments

Online payments may be processed through independent third-party payment service providers.

When completing a payment, certain transaction information may be securely transmitted to the applicable payment provider to authorise and process the transaction.

Payment providers may apply their own:

• Security procedures
• Authentication requirements
• Fraud-prevention controls
• Transaction limits
• Privacy policies
• Terms and conditions

4. Payment Confirmation

An order may only be processed once the required payment has been successfully confirmed.

A completed checkout does not necessarily mean that payment has been successfully received.

Where payment confirmation is delayed, the order may remain pending until the transaction has been verified.

5. Failed or Declined Payments

A payment may be declined or fail for reasons outside the control of TNT Spares.

Possible reasons may include:

• Insufficient funds
• Incorrect payment information
• Bank security controls
• Authentication failure
• Transaction limits
• Payment provider interruption
• Bank or card issuer restrictions
• Technical communication errors

If a payment fails, customers may need to retry the transaction or contact their bank or payment provider.

6. Duplicate Payments

If you believe that you have been charged more than once for the same TNT Spares order, contact us with:

• Your name
• Order number
• Transaction date
• Amount paid
• Relevant transaction reference

Do not send passwords, PINs, OTPs or complete card details to TNT Spares.

7. Payment Security

TNT Spares does not require customers to send sensitive payment credentials such as:

• Banking passwords
• Card PINs
• One-time passwords (OTPs)
• Online banking login details

Customers should never provide this information by email, WhatsApp, telephone or website enquiry forms.

Where a third-party payment provider is used, payment information may be processed directly through that provider's payment environment.

8. Protecting Yourself When Shopping Online

When using the TNT Spares website, customers should:

• Confirm that they are visiting
• Keep account passwords confidential
• Never share banking passwords or OTPs
• Avoid making payments through suspicious links
• Check order and payment information before confirming a transaction
• Contact TNT Spares if payment instructions appear unusual or unexpected

9. Payment Fraud and Verification

TNT Spares may take reasonable steps to verify a transaction where fraud or unauthorised activity is suspected.

This may include requesting additional information required to confirm:

• Customer identity
• Order details
• Transaction information
• Delivery information

TNT Spares will never request your online banking password, card PIN or OTP.

An order may be placed on hold while legitimate payment or security concerns are investigated.

10. Payment Information

Customers are responsible for ensuring that information supplied during checkout is accurate.

Incorrect information may result in:

• Payment failure
• Order delays
• Verification requirements
• Delivery delays

Please review your order and customer details before completing payment.

11. Pricing Errors

TNT Spares aims to keep website pricing accurate.

If an obvious pricing or system error is identified before an order is fulfilled, TNT Spares may contact the customer to explain the issue and determine the appropriate next step.

Where payment has already been received for an order that cannot lawfully or reasonably be fulfilled, the applicable amount will be refunded.

12. Refunds

Where a refund has been approved, TNT Spares will process the refund using an appropriate payment method.

The time required for a refund to reflect may depend on:

• Payment method
• Customer's bank
• Payment provider
• Transaction processing times

For information regarding product returns and refunds, please refer to our Returns & Refunds Policy.

13. Payment Receipts and Order Confirmation

Customers should retain their:

• Order confirmation
• Invoice or receipt where supplied
• Payment confirmation
• Transaction reference

This information may be useful when contacting TNT Spares regarding an order or payment.

14. Suspicious Payment Requests

TNT Spares will not ask customers to provide:

• Card PINs
• Online banking passwords
• OTPs
• Full banking login credentials

If you receive a suspicious message claiming to represent TNT Spares, do not provide sensitive information or make payment until the request has been verified directly with us.

Contact TNT Spares using the contact information published on .

15. Privacy

Personal information associated with payments and orders is handled according to the TNT Spares Privacy Policy and applicable South African law.

Third-party payment providers may also process personal information according to their own privacy policies.

16. Payment Enquiries

For assistance with a payment or order, contact:

TNT Spares

46 Fuhri Road
Randhart
Alberton
South Africa

Telephone: 075 000 0010
Email:info@tnts.co.za
Website:

When contacting us regarding a payment, please provide your order number and transaction reference where available.

Never send TNT Spares your password, PIN or OTP.