Find answers to common questions about shopping with TNT Spares, product enquiries, orders, payments, delivery, returns and warranties.

What does TNT Spares sell?

TNT Spares supplies tools, workshop equipment, automotive equipment, truck service products, machinery, consumables, accessories and spare parts.

Our online catalogue includes products for workshop, automotive, mechanical, repair and maintenance applications.

Where is TNT Spares located?

TNT Spares is located at:

46 Fuhri Road
Randhart
Alberton
South Africa

For directions or assistance before visiting, contact us on 075 000 0010.

How can I contact TNT Spares?

You can contact us using:

Telephone: 075 000 0010
Email:info@tnts.co.za
Website:

For an existing order, please provide your order number where possible.

How do I place an order?

Browse the products available on , select the product you require and add it to your cart.

Follow the checkout process to enter your customer, delivery and payment information.

Please check your order details carefully before completing your purchase.

Can I contact TNT Spares before buying a product?

Yes.

If you need additional product information or are unsure whether a product is suitable for your intended application, contact TNT Spares before placing your order.

When contacting us, provide the product name, SKU or product link where possible so we can identify the item quickly.

How do I know whether a product is available?

Product availability may change.

Displaying a product on the website does not necessarily guarantee immediate stock availability.

If availability is important before ordering, contact TNT Spares with the product details and we can assist with confirming the available information.

What currency are prices shown in?

Prices on the TNT Spares website are displayed in South African Rand (ZAR) unless otherwise stated.

What payment methods can I use?

The payment methods currently available for your transaction will be displayed during checkout.

Payment options may depend on the website configuration and the payment services available at the time of purchase.

For more information, please see our Payment & Secure Shopping page.

Is it safe to send my banking PIN or OTP to TNT Spares?

No.

TNT Spares will never require you to send your:

• Card PIN
• Online banking password
• One-time password (OTP)
• Full online banking login credentials

Never send this information by email, telephone, WhatsApp or website enquiry form.

If you receive a suspicious payment request claiming to be from TNT Spares, contact us directly using the details published on our website before making payment.

Do you offer delivery?

Delivery options depend on the product, order and delivery location.

Available delivery methods and applicable charges may be displayed during checkout or communicated before the order is completed.

Large, heavy or specialised products may require separate delivery arrangements.

Please see our Shipping & Delivery Policy for more information.

How are delivery charges calculated?

Delivery charges may depend on factors including:

• Delivery location
• Parcel dimensions
• Parcel weight
• Number of items
• Product type
• Courier requirements
• Special handling requirements

Where applicable, the delivery charge will be displayed during checkout or communicated before the order is finalised.

How long will my order take to arrive?

Delivery times may vary according to:

• Product availability
• Delivery location
• Courier schedules
• Parcel size and weight
• Special handling requirements
• Public holidays
• Transport or courier delays

Any delivery timeframe provided should be regarded as an estimate unless TNT Spares specifically confirms otherwise.

Can I collect my order?

Collection may be available depending on the order.

Please wait for confirmation from TNT Spares that your order is ready before travelling to collect it.

Do not assume that an online order is immediately available for collection.

Contact us if you would like to confirm collection arrangements.

What should I do if my order arrives damaged?

Contact TNT Spares as soon as reasonably possible.

Please provide:

• Your order number
• Product details
• Description of the damage
• Photographs of the product
• Photographs of the packaging where relevant

Keep the packaging until the matter has been assessed.

Please also refer to our Returns & Refunds Policy.

What should I do if I receive the wrong product?

Contact TNT Spares and provide your order number and details of the product received.

Photographs may be requested to help confirm the item.

Where the incorrect product has been supplied, TNT Spares will assess the matter and arrange the appropriate resolution.

Can I return a product?

Return eligibility depends on the reason for the return and the applicable circumstances.

Different rules may apply to:

• Incorrect products
• Damaged products
• Defective products
• Change-of-mind returns
• Special-order products

Please contact TNT Spares before returning a product.

For full information, see our Returns & Refunds Policy.

What if a product is defective?

If you believe a product is defective, stop using it if continuing to use it may create a safety risk and contact TNT Spares.

Please provide:

• Order number or proof of purchase
• Product details
• Description of the problem
• Photographs or video where useful

Qualifying goods may be covered by rights provided under South African consumer law as well as any applicable manufacturer or supplier warranty.

Please see our Warranty Policy.

Does every product have the same warranty?

No.

Warranty conditions may differ depending on the product, manufacturer or supplier.

Where a specific additional warranty applies, the applicable warranty information may be shown on the product page, supplied with the product or confirmed by TNT Spares.

Applicable statutory consumer rights remain unaffected.

How do I make a warranty claim?

Contact:

Email:info@tnts.co.za
Telephone: 075 000 0010

Please provide:

• Order number or proof of purchase
• Product name
• SKU or model where available
• Description of the problem
• Photographs or video where appropriate
• Serial number where applicable

TNT Spares will advise you on the next steps.

What if I cannot find the product I am looking for?

Contact TNT Spares with as much information about the required product as possible.

Useful information includes:

• Product type
• Brand
• Model
• Size
• Application
• Part number or SKU
• Photograph where available

We can then assist you with identifying products currently available through our catalogue.

Where can I find TNT Spares policies?

Important customer information is available on the TNT Spares website, including:

• Privacy Policy
• Terms & Conditions
• Returns & Refunds Policy
• Shipping & Delivery Policy
• Warranty Policy
• Payment & Secure Shopping

Please review the relevant policy before placing an order if you require more detailed information.

Still Need Help?

If your question is not answered above, contact TNT Spares.

TNT Spares
46 Fuhri Road
Randhart
Alberton
South Africa

Telephone: 075 000 0010
Email:info@tnts.co.za
Website: